At SMB Records Management we have processes and procedures in place that have been tried and tested.
Unlike KFC this week, whose decision to change suppliers meant no chicken delivery. The aim was to save money by transferring to a new distributor. DHL had promised a cheaper service with the same standards. This apparently, was not to be the case. It would seem, that DHL could not provide the service as agreed, and causing a temporary closure of many KFC shops, resulting in a loss to KFC potentially greater than that of savings to be made by the change, but also caused upset to the chicken giant’s customers putting KFC in a very poor light.
KFC should have never rolled out the transfer in one go. A region at a time would have shown if the new supplier would have been able to cope, highlighting to KFC any failures in their process and keeping them abreast of the situation. By running a pilot by region would have limited the damage to KFC and their reputation.
SMB has run many projects and has always gone with a pilot test when dealing with larger projects. We collate as much information as possible to understand how the project will run, and also highlight pitfalls. Any given information that highlights a problem, as KFC were provided, would be investigated to understand how to overcome the issues and structure a new plan, not push ahead and try to wing it.
The other lesson here is cheapest is not always best. A good standard of service and experience is not to be ignored. SMB pride themselves on giving a good service and do come with recommendations and experience. Remember, how tasty the package looks, does not mean it’s going to be good, do research, ask questions and get answers until you are satisfied.
SMB secure shredding service and document storage service comes with certification and follows all the correct standards. We may not be one of the cheapest, however, our aim is to give the best service possible, satisfaction guaranteed, finger lick’in good, which in our eyes is paramount to our customers.
We are growing and would love for you to grow with us so why not get in touch.
We get it right because we care.